Effective Date: 11.04.2025

Operator: SX Solutions GbR, Hollerallee 87, 28209 Bremen, Germany

Contact: support@copyhero.app

This Privacy Policy explains how SX Solutions GbR ("we", "us", or "our") collects, uses, and protects your personal data when you use CopyHero, our web-based SaaS platform for optimizing Shopify product pages.

We are fully committed to GDPR compliance and handling your data securely and transparently.

SX Solutions GbR

Hollerallee 87

28209 Bremen

Germany

Email: support@copyhero.app

When using CopyHero, we collect the following types of data:

a) Account & Contact Information

Name

Email address

Password (hashed)

Company/store name (if applicable)

b) Billing & Payment Info

Billing address

Country

Payment details (handled by Paddle, our payment provider)

Note: All payments are processed via Paddle.com. We do not store your credit card or banking data directly.

c) Store & Platform Data

Shopify access credentials (API keys or tokens)

Store name & connected domains

Product page data you choose to import

d) Generated Content Data

Input URLs, product listings, and generated outputs

Feature usage (e.g., translation, formatting, rewriting)

e) Technical Data

IP address

Browser type/version

Device and OS information

Date and time of access

We process your data to:

Provide you with access to the CopyHero platform

Fulfill billing and account management via Paddle

Personalize and improve your experience

Monitor usage to optimize performance and product development

Communicate product updates or respond to support requests

Ensure compliance with legal and contractual obligations

We do not sell your data.

We only share it when necessary, and only with:

Paddle (for billing, payments, and compliance)

Analytics tools (like Plausible or Google Analytics) to improve platform performance

Cloud infrastructure providers to securely host and process your data

You have the right to:

Request access to your data

Correct or delete inaccurate data

Withdraw consent for non-essential processing

Object to certain uses of your data

Request a copy of your data in portable format

Lodge a complaint with your local data protection authority

To exercise these rights, contact us at: support@copyhero.ai

We store your data in secure, GDPR-compliant cloud infrastructure.

Data is retained only as long as necessary to:

Provide the service

Meet legal and accounting requirements

Improve platform functionality and training

Upon account deletion, most user data is removed within 30 days, except data required for compliance or billing (e.g., invoices).

We use cookies to:

Maintain session and login functionality

Track feature usage (for improving UX)

Monitor anonymous visitor data for marketing insights

You can manage cookie preferences in your browser settings.

We use appropriate technical and organizational measures to protect your data, including:

End-to-end encryption where required

Rate limiting and abuse detection

Access control on internal systems

As a Germany-based company, your data may be processed within the EU and in third countries where our service providers operate.

In such cases, we ensure that data is protected via Standard Contractual Clauses or other lawful safeguards.

We may update this Privacy Policy from time to time.

Any changes will be published here and communicated if required by law.

Last updated: [Insert Date]

If you have any questions about this Privacy Policy or your data, contact:

SX Solutions GbR

Hollerallee 87

28209 Bremen

Germany

Email: support@copyhero.com